Tidewell

An AI receptionist that answers every call, day and night

It picks up calls and website chat 24/7, writes down the job details, books the visit and texts back anyone you missed.

Woman with purple hair talking on phone at desk
black ip desk phone on black wooden table

Every call you miss is a job someone else books.

You're under a sink, with a patient, or closed for the night. The caller doesn't leave a message. They ring the next business on the list, and the first one to answer usually gets the job.

  • Busy hours

    The phone rings while every pair of hands is full.

  • After closing

    Evening and weekend calls go to voicemail, and few callers leave one.

  • Call-backs

    By the time you ring back, they've booked with someone else.

How the AI receptionist works

Set up on the phone number and calendar you already use. Your callers just get an answer.

  1. Step 1: A call comes in

    Your number rings as normal. When nobody can pick up, or you're closed, the AI answers in your business's name.

  2. Step 2: It asks your questions

    It asks what you'd ask: what the job is, where it is, how urgent it is and the best number to call back.

  3. Step 3: It books the visit

    It offers open times from your calendar and books the one the caller picks.

  4. Step 4: Missed calls get a text

    If someone hangs up before it answers, they get a text right away so the conversation keeps going.

What's included

Everything below is set up for you, connected to your phone and calendar, and looked after every month.

Included in both plans, Starter and Growth.

  • Calls answered 24/7

    Nights, weekends and the busy hours in between.

  • Website chat

    Visitors to your site get answers and can book.

  • Job details written down

    What, where and how urgent, sent to you.

  • Booking into your calendar

    Only open times are offered.

  • Missed-call text back

    Hang-ups get a text so they stay with you.

  • Tuned every month

    We review its answers and improve them.

One evening call, start to finish

An example of an after-hours call at a heating and cooling business.

Job summary

Done
Job
Furnace not starting
Urgency
Tomorrow morning
Booked
9:00 am
Came in as
After-hours call
  1. 7:48 pm

    Call comes in after closing

    The office is shut. The AI answers in the business's name.

  2. 7:49 pm

    Job details taken

    Furnace not starting, two-storey house, wants someone tomorrow morning.

  3. 7:51 pm

    Visit booked

    Tomorrow at 9:00 am, added to the calendar.

  4. 7:51 pm

    Confirmation text sent

    The caller gets the time by text.

  5. 8:00 am

    The job is on the schedule

    The team starts the day with it already booked.

What changes for you

  • Calls get answered while you're working, closed or away.

  • Fewer voicemails to return at the end of the day.

  • New jobs land in your calendar with the details already written down.

  • Your front desk spends more time with the customers in front of them.

A dentist in blue gloves examining a man's teeth in a dental office

Questions about the AI receptionist

Short answers to what comes up most. If yours isn't here, send it over and we'll reply.

Ask us anything
  • No. We connect it to the phone number you already use.

a man getting his leg examined by a doctor

Book your free automation audit

30 minutes on the phone. We look at when your calls go unanswered and show you what we'd set up.

Book a free audit
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