Step 1: An enquiry comes in
Someone fills in your website form, opens a chat or sends a text.
Reply to every new lead in under a minute
Every new enquiry gets a reply within a minute, then follow-ups keep going until it books or says no.
New web enquiry
Live
The business that replies first usually gets the job.
Someone fills in your form at lunch. You see it at 6 pm, after the job. By then they've heard back from two other businesses and booked one of them.
Waiting enquiries
Forms and messages sit unread while you're on a job.
One message, then nothing
Busy people miss the first reply, and nobody sends a second.
Quotes nobody chases
A quote goes out and nobody checks back.
How lead follow-up works
It runs on its own from the moment an enquiry arrives until there is a clear answer.
Step 2: A reply within a minute
It thanks them, answers the common questions and offers times to book.
Step 3: Follow-ups if they go quiet
Short, spaced-out reminders go out on a schedule we set with you.
Step 4: Booked or closed
When they book, it goes in your calendar. When they say no, the follow-ups stop.
What's included
We write the messages with you, connect them to where your enquiries arrive and keep tuning them.
Included in both plans, Starter and Growth.
A reply within a minute
Day or night, weekends included.
Form, chat and text enquiries
Connected to where your leads arrive today.
Automatic follow-ups
On a schedule you agree with us.
Stops at yes or no
Nobody gets chased after they answer.
Written in your voice
Messages that sound like your business.
Monthly results report
What came in, and what booked.
One web enquiry, start to finish
An example of a lunchtime enquiry to a plumbing business.
Lead record
Done- First reply
- 42 seconds
- Follow-ups sent
- 1
- Outcome
- Booked
- Came in as
- Website form
12:14 pm
Form filled in on the website
Bathroom leak, wants a quote this week.
12:14 pm
Reply sent in 42 seconds
Answers the question and offers two times.
Day 1
No answer yet, so a follow-up goes out
A short reminder with the same two times.
Day 2
They reply and pick Thursday
Day 2
Booked, and the follow-ups stop
Thursday at 10:00 am, in the calendar.
What changes for you
New enquiries hear back while they're still looking.
Leads stop getting lost in a full inbox.
You stop chasing quotes by hand.
Every enquiry ends with a clear answer: booked, or no.
Questions about lead follow-up
Short answers to what comes up most. If yours isn't here, send it over and we'll reply.
Ask us anythingWe connect the places your enquiries arrive today, such as your website form, chat and texts, and go through them with you on the audit call.
